Stakeholder Dialogue
Basic Philosophy
The Sanwa Group's business activities are supported by many different stakeholders. Based on opinions and evaluations obtained through active dialogue with various stakeholders, notably customers, business partners, local and regional communities, investors, shareholders, employees and their families, we engage in business and social contribution activities that incorporate the opinions of society by reflecting our understanding of issues in our business activities.
Method of Dialogue with Stakeholders
Dialogue with Customers
The Sanwa Group provides safety, security and comfort through products and services as a manufacturer based on feedback from customers.
- Extensive network with around 500 locations (divisions) throughout Japan
- Nationwide 24-hour full-time service (FTS) for service-related inquiries
- Compile a database of feedback gathered at the Customer Center and share throughout the Company
See "Improvement of Customer Satisfaction" for more details
Dialogue with Investors and Shareholders
The Sanwa Group will work to drive sustainable growth and enhance corporate value by reflecting the dialogue we have with investors and shareholders in management, while disclosing information in a timely and appropriate manner in order to improve transparency in our corporate activities.
- Financial results presentations (twice a year)
- IR meetings
- Overseas roadshow (United States, Europe and Asia)
- Briefings for individual investors
- Factory tours for institutional investors (as needed)
- Publication of Integrated Report
See "Investor Relations" for more details.
Dialogue with Business Partners
The Sanwa Group will build mutual trust based on fair and honest principles with business partners and promote mutual development as a best partner with the aim of growing together through ongoing business relationships.
- Information sharing and mutual encouragement through "Sanwakai"group, which comprises suppliers, affiliated manufacturing companies
- On-site survey of component suppliers
- Continued training for installers
- Publication of "TECH SANWA" newsletter for installers
- Holding of installations contests
- Dialogue with ODC distributors
See "Quality Assurance and Enhancement" for more details.
Dialogue with Employees
The Sanwa Group will work to strengthen two-way communication with the aim of enhancing employee satisfaction toward the realization of a pleasant and motivating work environment based on an understanding that each employee is the driving force behind value creation.
- Revision of Long Working Hours
- Promote of the Active Role of Women
- Implement employee satisfaction surveys
- Internal control system (Japan, the United States, Europe, Asia)
See "Respect for Human Rights" for more details.
Dialogue with Regional and Local Communities
The Sanwa Group will conduct business activities while striving to ensure harmonious coexistence with the earth and local communities in order to contribute to the realization of a sustainable, affluent society as a good corporate citizen.
See "Coexistence with Local Communities / Social Contribution" for more details.
External evaluation and Initiative
Please refer to the following page for external evaluation and Initiative.